1. Important

WE ARE BASED IN ITALY BUT WE DON'T DELIVER ON THE ITALIAN TERRITORY.
Minimum order at Brutonsport.com : 100,00 euro
Delivery charges at Brutonsport.com: ZERO euro (single packaging, maximum weight 10 Kg)
Over 10 Kg delivery expenses will be charged (automatically calculated)
Maximum weight allowed: 30 Kg

Here at Brutonsport.com we know that our service is only as strong as our couriers'. We have dedicated many hours to test different courier services and find out which one fulfils your needs 100%. We are confident that at any moment we can track down your parcel from dispatch to delivery ensuring a quick and smooth service. We have found DHL, DPD and UPS to be efficient and reliable and we use them for all our deliveries. If you have any question regarding our shipping service then please contact us.

2. EU Delivery Times

We do our very best to dispatch orders placed before 1pm (13:00) GMT in the same day. Orders placed after 1pm may not be dispatched until the following day.

Deliveries are carried out by overland transport, so please allow 3-5 working days (excluding week-ends and public holidays) from date of dispatch for deliveries in most European countries. Situations may occur depending on which delivery can take up to 7 days. For Greece, due to unforeseeable circumstances, deliveries can take up to 10 working days.

If you live in the EU and have not received your package within the above time limits from completion of your order, please notify us immediately, so we can resolve the delay for you.
Please note: Until these time limits have elapsed we cannot re-ship orders unless we know for certain that the goods are lost, stolen or damaged.

3. Worldwide Deliveries

At Brutonsport.com we are happy to deliver worldwide but we need some time to complete our shipping organization. We are currently ready to deliver in the EU to the following countries:

Austria
Balearic Islands
Belgium
Corsica
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Monaco
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
United Kingdom

For delivery charges to countries not listed above please contact us via info@brutonsport.com for a customised quote (remember: we don't ship to Italy).
Please note that all customers outside of the EU may have to pay local import duties/sales taxes on the value of their order.
We are able to ship almost any product we stock in our store to any country but, as we cannot be aware of all the import laws and regulations that apply to each different country, we must delegate that responsibility to you.
So, please be sure that there are not legal restrictions in your country concerning the purchase of any particular product you want to buy from us.

4. Additional Delivery Details

All our deliveries require a signature to prove that goods have been received. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.

When your order arrives, please check thoroughly the packaging of your goods BEFORE signing the delivery note. If you have received a package that is damaged, it is VERY IMPORTANT that on the delivery note next to your signature you write the word 'damaged' or 'with reservation'. You must then notify us of the damage within 24 hours of receipt of goods. We will then arrange to collect and replace your package within the usual timescales as indicated in the terms of delivery. We CANNOT accept claims for damaged goods if the courier has obtained a clean signature.

Delays are occasionally inevitable due to unforeseen factors. Bruton Sport srl shall be under no liability for any delay or failure to deliver within estimated timescales.

If the courier has found no one at the delivery address and has left a card, you must contact the courier directly. If packages are returned back to us due to non-communication on your part, you will be responsible for additional delivery costs.

5. Returns/Replacements/Cancellations

You have the right to cancel your order for any item purchased on the web site and receive a full refund within seven days after receipt of goods. However, you must take reasonable care of the item/s and must not open them. You will be responsible for the delivery costs both to and from your address. To cancel your order you must advise us by e-mail or in writing.

If you have received a faulty or incorrect item, you must notify us within 3 days of receipt, we will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery.

PLEASE NOTE: Brutonsport will only accept the return of opened items if they are deemed to be faulty by the manufacturer.

All items must be returned in their original packaging. Our couriers will not collect unpackaged items.

Brutonsport is not responsible for the claims made in the manufacturers information provided.

Brutonsport may deduct delivery charges from any refund.

Important: We generate our shipping labels from the information provided by the customer, so if you give us an incorrect shipping address (incorrect zip code, missing apartment/suite/office number/name, etc.), we will charge you a fee of Euro 12,00 plus normal shipping charges to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error.