What do I do if I forget my username or password?
Our website has a tab option “Forgot your password?” Follow the steps to the one that applies to you and this will be e-mailed to you.

How do I place an order?
You can place an order using our user friendly shopping cart.
Our shopping cart is very easy to navigate. You can either choose “Brand” or “Category” in the drop down menus to find the product(s) you are looking for.

How do I register my name?
Register your data by clicking on the button “REGISTER” , that you find to the right of the “LOG IN” box. Insert ALL required data, including your e-mail address where you may be contacted for important communications and above all, your fixed telephone and mobile numbers. At this stage you will also have to select your “nickname” (fantasy name) and a “password” (secret word), necessary for the successive fast accesses to the site (note them down on paper, not to forget them!). At the end of the procedure you must click on the acceptance of the treatment of your data for the privacy issue, and then click on “send”.
If your data are all correctly inserted, a message will then appear: “you have been registered successfully!”. On the contrary, an error message will invite you to go back and repeat the steps that have not been accepted. Wait 5 minutes and open your e-mail box, you will have received an e-mail message. Click on the link that you will find there highlighted in blue, this just to be sure that no one else is using your name, and at this point another message will inform you that your registration has been confirmed.

Do you offer additional discounts on volume orders?
YES..try and see..

Has my order been shipped?
Orders placed before 01:00 pm GMT Standard Time will be shipped the same day. Once you receive the e-mail from us, your order has already left our facility and is on the way to you. In circumstances when products are out of stock we will contact you via e-mail or telephone. You will have the option to wait for the products to be available again or you can replace them.

How long will it take for my order to arrive?
Packages usually arrive at destination within 3-5 business days from the time they leave our facility.

How much will it cost to ship my product(s)?
10 EURO UP TO 150 EURO. OVER 150 EURO FREE DELIVERY!

Who do we use to ship orders? Is a tracking number available?
We use UPS Logistics to ship orders. Once your order has been shipped you will receive an e-mail from us (at the e-mail address you provided on the order) with your tracking number.

I received my order but not everything is there!
This may happen. Please first check your e-mails. If a product is out of stock or has been backordered we will try and contact you suggesting either a delay in shipping (to wait until all the ordered products are in stock) or a possible replacement for the item(s) that are not immediately available. However, if we do not receive further instructions from you we will ship the available items immediately and cancel the rest of your order. For any further questions please contact our Staff.

What is your return policy?
We will accept returns on orders if they are made within 48 hours of receiving the order. Items must not be opened or tampered with in any way. All promotional items received with your order must be returned along with the products. Shipping cost to return the items to us are your sole responsibility. A restocking fee may be applicable. With regards to clothing items you have 48 hours to notify us if you wish to return them due to uncorrect size, etc. Clothing must be clean and unworn. Please contact us if you require any further information.
Important: We print our shipping labels from the information we receive from the customer, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged Euro 12,00 plus normal shipping charges per package to have the package(s) re-shipped.

I have received my product but it is damaged!
In unfortunate and rare cases when this may happen please do as follows: when your package arrives and it is clearly damaged or you suspect it may be damaged, it is very important that on the delivery note handed to you by the courier you write "damaged" or "with reservation" next to your signature. Then, please, contact us letting us know your name, order number and the name of the product that was damaged. This procedure will enable us to send you a replacement ASAP and arrange to have the damaged product(s) sent back to us.

Is it safe to give my credit card information?
We recognize the importance of protecting your privacy and your credit card details. This website does not collect your credit card information because payment is made directly with the bank operator.